It is our intention to provide our clients with not only a professional and therapeutic massage but exceptional service and personalized attention at all times. The following policies and procedures are in place to enable us to provide the highest quality service to each of our clients:
Please be arrive for your appointment 10 minutes prior to the scheduled start time. Your massage therapist will arrive 10-15 minutes prior to your appointment start time in order to set up your massage space and allow time for a consultation and for you to complete any new client forms.
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel before 24 hours, the full service fee will be charged.
Unfortunately we cannot always provide late arrivals with an extension of scheduled appointments. In special cases we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full service fee will be charged.
Upon finding that a client is absent from their appointment location, the therapist will attempt to contact the client, and will remain at the appointment location for 15 minutes. After this time the appointment will be considered a “no show” and the client will be charged the full fee for the service scheduled and will be asked to pre-pay for future services.